Shipping Policy

At Catesspices.com, we are committed to delivering high-quality Indian spices to your doorstep—whether you're in India or anywhere around the globe. Please read our shipping policy carefully before placing your order.

1. Order Processing

All orders are processed within 5–7 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive an email notification with tracking details once your order has shipped.

2. Domestic Shipping (Within India)

Standard Delivery: 5–7 business days
Shipping charges are calculated at checkout based on location and order weight.

Free shipping may be available for orders above a certain amount. Check the banner or cart for ongoing offers.

3. International Shipping

We proudly ship our spices worldwide.

Delivery Time: 7–21 business days (varies by country and customs)
Shipping Fees: Calculated at checkout based on destination and order weight.
Tracking details will be provided once the shipment is dispatched.

Note: Customs duties, taxes, or import fees (if any) are the responsibility of the customer and vary by country. We are not liable for delays caused by customs or local postal services.

4. Delays or Issues

While we work with reliable shipping partners, occasional delays may happen due to:

Weather conditions
Customs clearance
Unforeseen events (e.g., strikes, pandemics)

If your package is delayed beyond the estimated timeframe, please contact us at support@catesspices.com with your order number.

5. Incorrect Shipping Information

Please double-check your shipping details before confirming the order. We are not responsible for:

Incorrect addresses
Lost or undelivered parcels due to address errors

If the parcel is returned to us, we can re-ship it (additional shipping charges may apply).

6. Tracking Your Order

You will receive a tracking number via email once your order is shipped. You can also track your order in your Catesspices.com account.

Contact Us

If you have any shipping-related questions or concerns, feel free to reach out:

📧 Email: support@catesspices.com
🌐 Website: www.catesspices.com