Privacy Policy

Effective Date: 04/07/2025

At Catesspices.com, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By using www.catesspices.com, you agree to the terms of this policy.

1. Information We Collect

We collect personal information when you:

Browse our website
Create an account
Place an order
Subscribe to our newsletter
Contact customer support

This information may include:

Full name
Email address
Shipping and billing address
Phone number
Payment details (processed securely through Shopify/third-party payment gateways)
IP address, browser type, and usage data (via cookies)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate order updates or issues
Provide customer support
Improve our website and services
Send promotional emails (if you opt-in)
Prevent fraudulent transactions

We do not sell or rent your personal data to third parties.

3. Sharing Your Information

We may share your data with trusted third parties for operational purposes, including:

Shopify (our ecommerce platform)
Payment gateways (e.g., Razorpay, Stripe, PayPal)
Shipping and logistics providers
Email marketing platforms (if subscribed)

These parties only access the necessary data to perform their services and are obligated to keep your information secure.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

Remember your preferences
Analyze site performance
Improve shopping experience

You can choose to disable cookies in your browser, but this may affect functionality.

5. Data Security

We implement industry-standard security measures to protect your data:

Secure Socket Layer (SSL) encryption
PCI-compliant payment processing
Regular site audits and updates

Despite our best efforts, no system is 100% secure. Use caution when sharing sensitive information online.

6. Your Rights

Depending on your location, you may have the right to:

Access or update your personal information
Request deletion of your data
Opt out of marketing communications
File a complaint with a data protection authority (if applicable)

To make a request, please contact us at support@catesspices.com.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store data from minors. If you believe your child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

📧 Email: support@catesspices.com
🌐 Website: www.catesspices.com